top of page

FAQ

  • I just received my order and it looks different than the website picture.
    Each Cigador is custom-made, and due to naturally occurring wood grain and pattern variation - no two are alike. By placing an order, you are agreeing to the wood type, but the grain pattern and color shown in the images are for illustrative purposes only.
  • What is the status of my order?
    Once an order is placed, a confirmation email will be sent with the tracking information. The email will come from info@thecigador.com, so please make sure to check your junk or spam folders if you have not received the confirmation email.
  • Can I change my order?
    Changes can be made to non-customer orders (i.e., standard product with no engraving or custom wood/finishes) prior to shipping. Custom orders will be confirmed with the customer prior to any work being completed; however, all sales are final once production begins. To make changes to your order, please send an email to info@thecigador.com ASAP.
  • How long does it take to ship my order?
    Standard shipping time is usually 5-7 business days.
  • Where do you ship?
    Free shipping in the continental United States. For shipping outside of the United States, please send us an inquiry.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
  • Do you accept returns?
    All of our humidors are made to order, so there are no refunds available. Exchanges are available within the first 30 days for any defective or damaged products. To initiate a return, please send an email to: info@thecigador.com
  • What payment methods do you accept?
    You can purchase on our website using any major debit or credit card. You can choose these payment methods at checkout.
  • Which currency will I be charged in?
    We currently only support the following currencies for charging our customers in their local currencies: USD
  • Where do you ship?
    Free shipping in the continental United States. For shipping outside of the United States, please send us an inquiry.
  • How long does it take to ship my order?
    Standard shipping time is usually 5-7 business days.
  • When will I receive my order?
    For a custom-designed Cigador™, the lead time is 4 - 6 weeks. For standard products, please allow 3-10 business days for delivery.
  • What would I do if I never received my order?
    A tracking number is provided with each order. In the event that you never received your order, please contact us as soon as possible.
  • Do you offer expedited shipping?
    Yes, we offer expedited shipping options. Pricing is based on the total weight and the delivery location.
  • How can I track my package?
    Once an order is placed, you will receive a confirmation email to track the status of your order.
bottom of page